Real-Time Shipment Tracking

Tracking is updated in real-time as your shipment passes through each scan point. For air freight, you'll typically see updates at pickup, departure, arrival, customs clearance, and delivery. For sea freight, updates occur at port departure, transshipment ports, and arrival.

For air shipments, scan gaps can occur during long international flights or customs processing. For sea freight, updates may be less frequent on ocean legs. If your tracking hasn't updated in more than 48 hours, please contact our customer support team immediately and we'll investigate.

Yes! We automatically send email and SMS notifications at key shipment milestones to the contact information provided at booking. You can also request additional notifications by contacting your account manager or our customer service team.